Privacy Policy

JOJOMEN ("we") collects the following types of information when you use our smart devices, management system and website services: • Personal identity: name, email, phone number, company name, etc.; • Location data: device deployment address, usage location, etc.; • Usage data: device usage logs, operation records, browsing behavior, etc.; • Device data: model, serial number, running status, fault logs, etc.; • Transaction data: order records, payment information, invoice details, etc. We only collect information necessary to provide the service, following the principle of data minimization.

The information we collect is used for the following purposes: • Providing and maintaining services: device operation, remote management, technical support, etc.; • Improving user experience: analyzing usage data to optimize product features and service flows; • Marketing communications: sending product updates, promotions and industry news (you may opt out at any time); • Legal compliance: fulfilling legal obligations and cooperating with regulators; • Security: detecting, preventing and handling fraud, abuse and security risks. Without your consent, we will not use your information for purposes not stated in this policy.

We take industry-standard security measures to protect your information: • Storage location: data is primarily stored on cloud servers in China, with some service data possibly stored in other countries and regions; • Security measures: SSL/TLS encrypted transmission, encrypted storage, access control, firewalls and intrusion detection; • Data retention: we keep your information only as long as necessary for the service purpose, after which it is deleted or anonymized. Specific retention periods: website behavior event data (views/clicks, etc.) is kept for 90 days; advertising conversion and server-side event data is kept for 180 days; intermediate queue logs are cleared within 30 days after task completion; • Access restriction: only authorized personnel may access your information within the necessary scope, under confidentiality obligations. Although we strive to protect information security, no internet transmission can be guaranteed absolutely secure.

Except in the following circumstances, we will not share or disclose your personal information to third parties: • With your prior consent or authorization; • With service providers: partners necessary for providing services (e.g. logistics, payment, cloud), who are bound by confidentiality; • Legal requirements: pursuant to laws, litigation, or mandatory requests from government authorities; • Business transfers: as part of business assets in mergers, acquisitions or asset transfers; • Protection of rights: necessary to protect the rights, property and safety of us, users or the public. All sharing complies with applicable laws and seeks to minimize disclosure.

We use cookies and similar technologies to improve your experience: • Necessary cookies: ensure basic website functionality; • Performance cookies: collect usage data to analyze and optimize performance; • Functional cookies: record your preferences for a personalized experience; • Marketing cookies: deliver more relevant marketing content. You may manage or delete cookies via browser settings, but disabling necessary cookies may affect some website features. We will seek your consent upon your first visit.

Under applicable laws, you have the following rights regarding your personal information: • Access: know what information we hold about you; • Rectification: request correction of inaccurate or incomplete information; • Erasure: request deletion of your personal information; • Withdraw consent: withdraw your previously given consent at any time; • Data portability: obtain and transfer your data in a structured format; • Objection: object to us processing your information for specific purposes. To exercise these rights, contact us via the details at the end of this policy. We will respond within a reasonable period.

We may use third-party services to support operations, which may collect related information: • Google Analytics: for website traffic and usage analysis; • Sentry: for error monitoring and performance tracking; • Payment services: for processing transactions; • Map services: for location and navigation features; • CDN services: to accelerate content delivery. • Meta Pixel: used for advertising measurement and retargeting (ad tracking). • Meta Conversions API (CAPI): we send key conversion events (e.g. inquiries, subscriptions, orders) to Meta server-side for ad delivery optimization, conversion measurement and retargeting audience building. We only send the event type, event ID, timestamp and required de-identified information (e.g. hashed email/phone), and this stops when you decline marketing tracking. Retention of pixel and ad tracking data follows Meta platform policies; related on-site event data is retained per the "Data Retention" terms in this section. Third-party services have their own privacy policies, which we recommend you review. We share information only within the scope necessary for the service. If you are located in the EU, the UK, or California, USA: under GDPR (EU/UK) you have the rights of access, rectification, erasure, restriction of processing, data portability, objection and withdrawal of consent; under CCPA/CPRA (California) you have the rights to know, delete, correct, opt out of "sale/sharing", and limited rights regarding automated decision-making. Contact us via the details at the end of this policy to exercise these rights.

As our services may involve cross-border operations, some of your information may be transferred to servers outside China for processing: • Transfer conditions: only when compliant with applicable laws (e.g. completing security assessments or signing standard contracts); • Recipient obligations: overseas recipients must provide data protection no less than the standard of this policy; • Your consent: we will obtain your prior consent when required by law; • Impact assessment: we conduct personal information protection impact assessments for cross-border transfers. We will continue to monitor and comply with data transfer requirements across jurisdictions.

We may update this privacy policy from time to time: • Reasons for updates: legal changes, business adjustments, technology upgrades or service scope changes; • Notification: for material changes, we will notify you via website announcements, pop-ups or email; • Effective date: takes effect upon notification, and in certain cases requires your renewed consent; • Past versions: you may contact us to obtain previous versions of the policy. We recommend you review this policy periodically to stay informed.

If you have any questions, suggestions or complaints about this privacy policy or personal information processing, contact us via: • Email: postmaster@jojomen.com • Phone: 18665578067 • Address: JOJOMEN Headquarters, Units 19-20, Block C, No. 6 Shixin Road (Xinshuikeng Village Section), Dalong Street, Panyu District, Guangzhou 511400, China • Online support: reach us via the contact page on our website We will respond to your request within 15 business days of receipt.